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Player complaints submitted about MostBet Casino

The player from India had requested a withdrawal prior to submitting this complaint. He accused the casino of fraud, claiming they had provided false transaction numbers. After some back and forth, he had confirmed receiving part of his winnings but lost some in the process. We had deemed the case resolved as the player received the larger portion of his winnings. Despite sending the required documents, he didn’t receive a response for a month.

• Mostbet’s loyalty program was designed to draw new users and make sure they are spend extra, as well as to maintain the loyalty of old prospects.
• The Mostbet casino platform offers players a seamless and user-friendly experience, with an intuitive interface and effortless navigation.
• When withdrawing funds from a client’s account, it typically takes up to 72 hours for the request to be processed and accepted by the betting company.
• To verify the account, we might require a copy of your ID card or passport.
• Despite sending the required documents, he didn’t receive a response for a month.
• The player from Portugal has submitted a withdrawal request less than two weeks prior to contacting us.
• As a result, the complaint was unable to be investigated further and was rejected.

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Player’s account is blocked for Identification Verification

• The player was advised to contact the Curaçao Gaming Authority for further assistance.
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• As such, we were unable to assist further and the complaint had been rejected.

The complaint had been forwarded to the casino’s security department for investigation. After a series of discussions, the casino confirmed that the player’s account had been unblocked and the funds returned. The player had confirmed receipt of the funds and the issue had been resolved. The player from India had deposited money into his account, but the credit had not been reflected in his casino account. Despite his inquiries, the issue had been repeatedly deferred to the casino’s finance department. The Complaints Team had recommended he contact his payment provider for an investigation, as the casino could not directly resolve the issue.

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• The complaint was marked as resolved in the Complaints Team’s system, and the player was encouraged to share feedback on the service.
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• As a result, we were unable to investigate further and had to reject the complaint.
• The player’s account had been frozen due to the need for a verification process.
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• In the dynamic world of online gambling, occasional issues with the main website can occur, leading to temporary unavailability or accessibility problems.

He hadn’t been adequately informed about these rates in advance and couldn’t locate this information in the rules. Despite our attempts to assist, the player did not respond, thus we were unable to investigate further and had to reject the complaint. The player from Cambodia had requested a withdrawal less than two weeks prior to submitting his complaint. The casino responded to the complaint by stating that the player’s withdrawal had been successful and asked for confirmation. However, the player did not respond to the Complaints Team’s request for confirmation.

Player’s account is frozen due to delayed verification.

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Despite the player’s insistence, the casino only closed his account after multiple communications. We explained that we help with requests for a refund in situations of failed self-exclusion, not when casinos fail to close accounts. The player from Armenia had his account frozen due to incomplete verification and had submitted all required documents.

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The player’s unable to withdraw his money.

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Player’s account has been blocked for six months.

The complaint was closed as unresolved due to the casino’s no reaction policy. The player from Ukraine made numerous deposits in the casino using USDT BEP-20. However, he mistakenly sent his deposit to a previous deposit address instead of the newly generated one, leading to his deposit not being credited to his account. Despite contacting customer support and providing all necessary information, his issue remains unresolved after six days. The player and the casino later informed us that the deposit was credited to the account and this complaint was closed as resolved. The player from Pakistan had deposited PKR into his Mostbet Casino account but the amount wasn’t credited.

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The complaint was rejected because the player didn’t respond to our messages and questions. We ended up marking the complaint as resolved because the player informed us that all winnings were received. The player from Croatia had faced an issue with his mobile number verification on the casino platform, which was preventing him from making withdrawals.

Player’s account is frozen for an extensive verification period.

The player admitted to creating multiple accounts due to technical issues with the casino’s site. We had advised the player that creating multiple accounts was considered unfair and was against most casinos’ policies. The complaint was not resolved in the player’s favor due to his breach of the casino’s rules. The player from Morocco had their account blocked after submitting all required documents. We were unable to investigate further due to the player’s lack of response to our messages and questions. The player from Poland had his casino account frozen without clear justification and struggled with a lack of response from support.

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User reviews of MostBet Casino

The player from Mexico had experienced a delayed response concerning account verification after depositing 5000 pesos. After an initial Skype call 40 days prior, she had not heard back from the casino. However, the player did not respond to further communication from our team, which led to her complaint being rejected due to a lack of required cooperation.

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I’ve been using Mostbet for over six months, and it’s been nothing short of amazing. Particularly, players are required to abide by the rules controlling minimum deposits, prerequisites, and other pertinent information. This type of betting involves predicting the total scores of the match.

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• The player from Hungary had made two withdrawals in USDT from Mostbet and received less money due to unfavorable exchange rates.
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• The player from Czech Republic has submitted a withdrawal request less than two weeks prior to contacting us.
• The player from India had requested a withdrawal prior to submitting this complaint.

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