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The player confirmed receipt of his winnings, and the complaint was subsequently marked as resolved. The player from India had requested two withdrawals totaling INR four months ago from MostBet Casino, but the transactions were still pending. Despite having provided all necessary documents and screenshots, the player had not received any response from the casino.

Player struggles with account verification for withdrawal.

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Player is frustrated with customer support delays.

Despite multiple attempts, the casino had not responded to our team’s queries. However, the casino later responded stating that there were no technical issues on their end and that the player had closed his account himself. They also reiterated that Italy was on their list of restricted countries. The player had refused to provide any further evidence to support his claims, leading us to reject the complaint as we were unable to help resolve the issue. The player from Mexico is having trouble with withdrawals since winning at slot machines.

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He had deposited funds using a credit card from Nubank, but the casino had informed him there were issues with this bank. The casino had not provided an alternative withdrawal method, which left the player waiting for a response for over 13 days. Despite our attempts to mediate the situation, the casino had not initially responded. After we reopened the complaint, the casino claimed the player had successfully withdrawn his funds. However, without confirmation from the player, we were forced to reject the complaint. The player from Czech Republic has requested a withdrawal less than two weeks prior to submitting this complaint.

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Player’s account verification delay.

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Player’s withdrawal isn’t received in the bank account.

They had also advised him not to deposit more funds until the issue was resolved. The player had been asked to provide payment proof, but failed to respond to further communications. Consequently, we had been unable to continue the investigation and the complaint was rejected. The player from Serbia had struggled to complete phone number verification for withdrawal. Despite numerous attempts to contact customer service via live chat and email, he had received no response.

• The casino has not set a clear timeframe for resolution, leaving the player frustrated.
• The casino failed to respond to this complaint and we were forced to close it as ‘unresolved’.
• After providing the necessary transaction information, the player’s documents were accepted, and he was invited to complete a video verification call.
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• The casino claimed the issue with sending the code was resolved and the player successfully made a withdrawal.

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Player’s account and withdraw remain frozen.

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Player faces persistent login issue.

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• The complaints team then marked the complaint as ‘resolved’ in their system.
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After reviewing the information, we had determined that the player was not eligible for a refund as the timeframe during which her account was closed was deemed adequate. Mostbet casino offers a safe, user-friendly website that is easy to navigate and deposit and withdraw funds мостбет uz via a reliable system. The website will give you an option to communicate with one of the most trusted offshore gambling operators. While they are not on the best possible terms from a legal point of view, you can rest assured that they are legitimate and trustworthy.

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Player’s withdrawal request declined.

The player had expressed frustration, as he did not have access to a number from the listed countries. The casino then provided a customized solution, and after some delay, the player’s phone number had been linked to his account. The player had then been able to successfully withdraw his winnings and this complaint had been closed as resolved. The player from India had submitted a withdrawal request less than two weeks before contacting us. We had advised him to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint.

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Despite attempting to reset the password and completing a video verification process, he could not access or withdraw his $330 balance. The Complaints Team had highlighted concerns regarding the prolonged verification process and the casino’s lack of communication, indicating signs of intentional stalling. Consequently, the complaint was closed as unresolved, and the player was advised to contact the relevant licensing authority for further assistance. The player from Poland faced repeated account freezes after completing a two-month KYC procedure.

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